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Below is a list of common questions we are generally asked via e-mail. If you don't see the answers to your questions below feel free to e-mail us below.    Shopping Information | Ordering Information | Shipping Information | Technical | Return Policy | Security Information  Shopping Information  =top  What do I get?   Do you have a catalog?   What is the best house plant?  What is the best plant for large indoor containers?  What plants are the easiest to maintain?  What plants make the best gifts?  What is the most fragrant plant?  Will tropical plants grow in my area?  What plants will make a view block?  Can large tropicals be container grown?  What are my new plants going to look like when they arrive?  How do I care for my new plant?  How large will my plant grow?  Where can I find a plant that is not listed?  I saw a plant the other day and now it's not listed?  Can I pre order plants for next season?  Are your plants and other products guaranteed?  Are quantity discounts available?       Ordering Information  =top  Why is my basket empty?  How do I place an order?  What forms of payment are accepted for online purchases?  Can I send my order through the mail and pay by check or money order?  Is it safe to use my credit card online?  Will my online order be confirmed?  When will my credit card be charged?  Can I change a shipping address once I've placed an order?  Can I cancel an order?  How do I know the status of my order?  How is sales tax calculated?  What kind of browser do I need in order to make online purchases?  What if I forgot my password?  How do I know if something I purchased is on back order?  Can I shop for myself and for a gift in one transaction?     Shipping Information  =top  How are plants packaged for shipment?  Do you ship plants any time of the year?  Are shipping options available?  How can I estimate the arrival date?  Will all of my packages be shipped by Federal Express?  How are delivery charges calculated?  Can orders be shipped outside the US?  Can I change a shipping address once I've placed an order?  Will my plant survive if it arrives with brown (or yellow) or damaged leaves?  What do I do if my shipment arrives crushed or damaged?  What do I do if I do not receive my entire order?  My order just arrived, what do I need to do to the plants?  The box says "Keep above 40 degrees" but I know my plants need a cold dormancy period?     Technical  =top  Why does the page not fully load?  Why does it take so long for a page to load?  Why isn't your site working with my browser?  Why does my right click not work?     Return Policy  =top  What is your policy?  How do I return an item?     Security Information  =top  Will you sell or rent my email address information to other companies?  Is the credit card information I submit secure?  What is your privacy policy?                  If we've not been able to answer your questions.   Feel free to e-mail us here.

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© Copyright 2000-date Botanical Growers Network© Hard to navigate? Best if viewed in Microsoft Explorer©  The use of names and headings is for the sole purpose of identification. The text and images in this site may not be reproduced for any commercial or non-commercial purposes. Variations in colors of plants and flowers may occur due to screen resolution differences.  Depending on time/season of order, plants may or may not be in bloom or at the height of the plants peak season. To avoid foliage damage we do not ship the months of December thru February. Shipment of your order may be delayed due to cold weather conditions in your area. All Plants identifications and descriptions are believed to be correct. Botanical Growers Inc. will not be held liable for the accuracy of the website.